Ian was outstanding in fixing our problem drain, very polite and professional. He explained all he was doing and suggested ways to help prevent the drain from clogging as much in the future.I also thank you for your courtesy waiving the extra charge that was to be added, this was over the "Special" $53 visit charge.I will have no problem recommending Jim Needham to other.Kindest regards,BZ
My dealings with Jim Needham all been positive. I am especially impressed with Ross Smith who was in charge of my sewer replacement. He was knowledgeable and did a fantastic job along with his crew.
Once again, Jim Needham's team hit a homerun, a third time. Not only did they repair a known leak that saturated our rug in the basement, but they saved us from two potential leaks in our utility room due to significant corrosion on a joint and a faulty icemaker water valve that I asked them to check...and they were way past due in getting repaired.
Response from the owner: Hi Dennis and thank you for sharing the experience and top marks you gave Jerid in taking care of the issues you had going on. Thank you for the 5 stars. We hope you have a great rest of your week. Jim Sr
Chris was very thorough and extremely helpful
Vincent, my tech. Was prompt, courteous, friendly informative, nowledgableand efficient. He was absolutely perfect.
screaming fast service! I used the online scheduling tool at 11:00 a.m. and there was a technician at my door just a little bit after lunch. very professional and explained all the options available to me for a hot water and expansion tank replacement. this is my second experience with this company and the service is outstanding, fast, competent, professional
Response from the owner: Good morning, Ron. Thank you for the 5-star review! We are so proud that our service made a lasting impression on you. We truly appreciate you taking the time to provide us with this feedback and we look forward to working with you in the future. Have a great day, Ron! Jim Sr (owner)
I’ve used these guys a couple times, and they’ve been awesome. Anthony was super polite and went above and beyond when he came out.
Response from the owner: Good morning, Brendan. Thank you so much for your kind words about Anthony and for trusting us with your plumbing needs. Your 5-star review means a lot to us and we’re glad to hear that Anthony exceeded your expectations. Jim Sr (owner)
Jose is great! Very helpful
Response from the owner: Good morning, Matthew. Thank you so much for the 5-star review and for your kind words regarding Jose! He is a great tech! Have a great day. Jim Sr (owner)
Jim and Tyler came the same day I called and installed plumbing for my new water heater and were awesome, courteous, professional and did more than excellent work. Jim was a beast lifting the new heater in place!!!!!! I will only use Needham plumbing in the future. George
Response from the owner: Hi, George. Thank you for the 5-star review! We are passionate about providing excellent service and are so grateful for your business. We are honored to be your go-to plumber in the future and look forward to seeing you again. Jim Sr (owner)
My experience with Jim Needham and Tyler was great. They took the time to explain everything. Replaced shower cartridge and it’s working better than ever before. They were kind, professional, efficient, careful, and reasonably priced. Will call them again for any plumbing problems.
Response from the owner: Good morning, Suzanne. Thank you so much for your kind words and 5 star review! We are so glad to hear that our Tech's provided you with a great experience. We understand the importance of having all of your plumbing needs taken care of in a quick and efficient manner and we are delighted to hear that you were taken care of. Have a great day. Jim Sr (owner)
Response from the owner: Hi James, Thank you so much for your 5-star review! We appreciate your business! Have a great day. Jim Sr (owner)
Great work! Phil is very efficient and friendly!
Response from the owner: Good morning, Nancy. We truly appreciate your taking the time to write this 5-star review. Phil works very hard to take good care of our customers. Again, thank you, and we hope to have the opportunity to work with you again soon. Jim Sr (owner)
Vincent Martinez was awesome you guys will get my business again you should give him a big fat raise
Response from the owner: Good morning, Neil. Thanks so much for taking the time to write such a glowing review of your experience with Vincent! We agree that Vincent is a great addition to our team and are so glad you had an enjoyable experience with our company. Have a great day. Jim Sr (owner)
Excellent service. Nolan explained everything and job was completed perfectly. Will use again if needed.
Response from the owner: Good morning, C H. Thank you very much for your 5-star review of Jim Needham Heating Cooling Plumbing and Drain! We are so glad to hear that Nolan was able to explain everything and complete the job perfectly. He is a great tech. Jim Sr (owner)
Great service. I always have a good experience with Jim Needham. I call them whenever I need something
Response from the owner: Hi Ian. Thank you for the 5-star review! We appreciate your continued trust in Jim Needham Heating Cooling Plumbing and Drain and look forward to working with you again in the future! Jim Sr (owner)
Amazing company! They go above and beyond one’s expectations. Very punctual as well as competent, pleasant employees.
Response from the owner: Good morning, Julie. Thank you so much for your 5-star review and kind words. We are extremely happy that you have such a positive experience with us! Have a great day. Jim Sr (owner)
We were extremely pleased with the service we received from Phil at Jim Needham Heating Cooling Plumbing and Drain. Phil's prompt and clear communication, professionalism, and quick resolution of our clogged toilet issue made for an outstanding experience. Not only did he provide top-notch service, but he also offered affordable pricing. We wouldn't hesitate to hire this company again and highly recommend them to others.
Response from the owner: Thank you so much for your kind words, Lily! We are ecstatic to hear that you had such a positive experience with Phil and that he was able to get your plumbing issue handled so quickly. Thank you for the 5-stars! Jim Sr (owner)
Thanks JN. You have a knowledgeable and hard working staff.
Response from the owner: Hi Leslie, thank you so much for your kind words and compliments to our hard working technicians - we are incredibly grateful to have had the opportunity to work with you. Thanks for the 5-stars! Jim Sr (owner)
Very professional. Will use again
Response from the owner: Thank you so much, Robin! We are so glad to hear that you found our services to be professional and that you had a positive experience. Have a great day. Jim Sr (owner)
Daniel was great. I have 3 different techs and I’ve been impressed with all of them.
Response from the owner: Good afternoon Kevin and thank you for the 5 stars you left. Have a great evening. Jim Sr (owner)
Your man Tony was such a BLESSING. I will NEVER use another service. The 3 times we used you it was WONDERFUL. Very professional and polite. God Bless Us All
Response from the owner: Hi Debby. Thank you for your 5 star post. Thank you for the kind words and mentioning the name of the technician. Thanks again for this great review and God Bless. Jim Sr (owner)
Jerid was efficient and professional. He took the time to explain the issues with my tankless hot water heater.Jim Needham Plumbing also has a solid membership program.
Response from the owner: Hi Eileen. Thank you posting the experience you had with Jerid and the continued trust with Jim Needham Heating Cooling Plumbing and Drain. Thanks for mentioning our Rock Solid membership program. They have a ton of value to all our members. Have a great day Eileen and thank you again for your review. 5 STARS
Jerid was great, quick same day fix!!
Response from the owner: Hi, Christopher. Thanks for the 5-star review for Jerid. We strive to provide the best service to all of our customers and it's great to get confirmation that we did so for you. Thank you for your feedback and for choosing Jim Needham Heating Cooling Plumbing and Drain. Jim Sr (owner)
Very nice and honest!
Response from the owner: Good morning, Sierra. Thank you so much for taking the time to leave a glowing review for Jim Needham Heating Cooling Plumbing and Drain. We strive to provide honest, quality service. Have a great day, Sierra. Jim Sr (owner)
Response from the owner: Good morning, Greg. We are delighted to have earned your 5-star review. we strive to provide exemplary services that make our customers feel taken care of. We're so pleased that we could meet your expectations. Thank you for the review! Jim Sr (owner)
I needed to replace my water pressure regulator, and they had someone out here the next day— a very quick turnaround. Tyson and Josh were great, very professional, and explained what needed to be done, and I'm very happy with the finished product. They were also able to fix a couple of other issues I had while they were working on it, replacing my house water shutoff with a ball valve, and adding my front spigot to the regulator (house built in '76). I would definitely call them back for any future plumbing work I may need.
Stephen C.
I got the best service from Tony. He replaced my toilet in one visit and did an excellent job. Thank you so much. I would highly recommend you to anyone in need of plumbing services. I couldn't afford it, but he did his best to give me a good price, and I appreciate it.
Debbie N.
I just had my furnace igniter replaced by Daniel. He did a great job—quick diagnostic and part replacement.
I called this company this morning, and they were able to dispatch a knowledgeable tech with the part on his truck the same day.
Veronique M.
My experience with this team has been great, and during a stressful time because a pipe started leaking into my basement. From a thorough and honest diagnosis to great attention to detail by the plumber (Abram), I feel I was well taken care of. Abram was highly professional in communication and respectful of my property. And their team was patient in my requests for details estimates as needed for insurance. Coverage, which can be a real pain... I would recommend them for sure. All their office admins are super friendly and caring; Dennis stood out the most; he's fantastic with customer care.
F.S.
Great communication before the appointment to confirm the date & time, as well as someone letting me know the name of the technician (Ross) & arrival time. Ross arrived on time with tools & parts needed to repair a clog in a sink. He was courteous and professional & cleaned up the area before he left. I am a happy, first-time customer. Thank you!
Carol D.
Josh was extremely professional, kind, and compassionate, and we desperately needed that at this time. Our father passed away the Sunday before, and we just had his celebration of life the day before. We are devastated by our loss and have done everything we can to help our mom. She is so overwhelmed by maintaining her home without her husband.
Thank you for your compassion and kind, professional care!
Laura D.
I am so grateful that Brian took care of our repairs. Not only did he help us with two new toilet installs, and he went above and beyond to catch some issues that would have cost us thousands down the road. Thank you, Brian, for your excellent and knowledgeable service, kind professionalism, and commitment to providing the best solutions for your clients. We are so appreciative!
Michanda L.
Collie and his apprentice, Dennis, were wonderful! No one wants to put out this money, but it helps to have qualified professionals, and that’s what I got. I highly recommend this company and Zollie and Dennis. Thank you!
Maxi S.
The company was EXTREMELY responsive; the tech (Nolan) came the same day, listened to my story of woe (possible frozen pipe), and quickly determined that was NOT the issue (thank goodness). He decided I needed a new faucet, didn't try to upswell me or insist on installing himself or performed a host of unnecessary diagnostic work to drive up the cost. Very honest and friendly. Highly recommend.
Susan C.
